Contact Support:\n Name: Webitel\n Email: support@webitel.com
\n","schema":"https://schema.getpostman.com/json/collection/v2.0.0/collection.json","toc":[],"owner":"53138824","collectionId":"48df9eaf-ce2c-4078-baa9-fe7b7c503818","publishedId":"2sBY4VJHDr","public":true,"customColor":{"top-bar":"FFFFFF","right-sidebar":"303030","highlight":"FF6C37"},"publishDate":"2026-08-05T10:48:13.000Z"},"item":[{"name":"cases","item":[{"name":"CaseComments","item":[{"name":"Retrieve a specific comment by its etag","id":"fe174642-49cd-43c2-9b19-cadfe9a65cd0","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"Accept","value":"application/json"}],"url":"https://api.webitel.com/api/cases/comments/:etag?fields=string&fields=string","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"X-Webitel-Access"},{"key":"value","value":"{{apiKey}}"}]},"isInherited":true,"source":{"_postman_id":"48df9eaf-ce2c-4078-baa9-fe7b7c503818","id":"48df9eaf-ce2c-4078-baa9-fe7b7c503818","name":"Webitel API","type":"collection"}},"urlObject":{"path":["cases","comments",":etag"],"host":["https://api.webitel.com/api"],"query":[{"description":{"content":"Specific fields to return for the comment.
\n","type":"text/plain"},"key":"fields","value":"string"},{"description":{"content":"Specific fields to return for the comment.
\n","type":"text/plain"},"key":"fields","value":"string"}],"variable":[{"description":{"content":"(Required) Identifier of the comment to retrieve.
\n","type":"text/plain"},"type":"any","value":"string","key":"etag"}]}},"response":[{"id":"3a05994f-ad90-401c-a8c5-b1efe2fad316","name":"A successful response.","originalRequest":{"method":"GET","header":[{"description":"Added as a part of security scheme: apikey","key":"X-Webitel-Access","value":"Fields to return after deletion.
\n","type":"text/plain"},"key":"fields","value":"string"},{"description":{"content":"Fields to return after deletion.
\n","type":"text/plain"},"key":"fields","value":"string"}],"variable":[{"description":{"content":"(Required) Identifier of the comment to delete.
\n","type":"text/plain"},"type":"any","value":"string","key":"etag"}]}},"response":[{"id":"08e4a068-9e09-4f97-8d61-3cac0be5ab9e","name":"A successful response.","originalRequest":{"method":"DELETE","header":[{"description":"Added as a part of security scheme: apikey","key":"X-Webitel-Access","value":"Fields to include in the response.
\n","type":"text/plain"},"key":"fields","value":"string"},{"description":{"content":"Fields to include in the response.
\n","type":"text/plain"},"key":"fields","value":"string"},{"description":{"content":"Optional updating timestamp. If not set, will be set default(current) time.
\n","type":"text/plain"},"key":"updated_at","value":"string"}],"variable":[{"description":{"content":"(Required) Identifier for the comment.
\n","type":"text/plain"},"type":"any","value":"string","key":"etag"}]}},"response":[{"id":"ac44d7a9-ce3d-4f0a-8ad4-d38241edceaa","name":"A successful response.","originalRequest":{"method":"PUT","header":[{"description":"Added as a part of security scheme: apikey","key":"X-Webitel-Access","value":"Fields to include in the response.
\n","type":"text/plain"},"key":"fields","value":"string"},{"description":{"content":"Fields to include in the response.
\n","type":"text/plain"},"key":"fields","value":"string"},{"description":{"content":"Optional updating timestamp. If not set, will be set default(current) time.
\n","type":"text/plain"},"key":"updated_at","value":"string"}],"variable":[{"description":{"content":"(Required) Identifier for the comment.
\n","type":"text/plain"},"type":"any","value":"string","key":"etag"}]}},"response":[{"id":"b409fc53-1fd6-44b6-a164-7ebfcecd8422","name":"A successful response.","originalRequest":{"method":"PATCH","header":[{"description":"Added as a part of security scheme: apikey","key":"X-Webitel-Access","value":"Page number for pagination.
\n","type":"text/plain"},"key":"page","value":"8696"},{"description":{"content":"Number of comments per page.
\n","type":"text/plain"},"key":"size","value":"8696"},{"description":{"content":"Query string for search.
\n","type":"text/plain"},"key":"q","value":"string"},{"description":{"content":"Array of requested id.
\n","type":"text/plain"},"key":"ids","value":"string"},{"description":{"content":"Array of requested id.
\n","type":"text/plain"},"key":"ids","value":"string"},{"description":{"content":"Sorting order.
\n","type":"text/plain"},"key":"sort","value":"string"},{"description":{"content":"Fields to return for each comment.
\n","type":"text/plain"},"key":"fields","value":"string"},{"description":{"content":"Fields to return for each comment.
\n","type":"text/plain"},"key":"fields","value":"string"}],"variable":[{"description":{"content":"(Required) Etag or ID of the case for which comments are requested.
\n","type":"text/plain"},"type":"any","value":"string","key":"case_etag"}]}},"response":[{"id":"27b74dc6-c3d5-449d-acc9-e5628ec91bf8","name":"A successful response.","originalRequest":{"method":"GET","header":[{"description":"Added as a part of security scheme: apikey","key":"X-Webitel-Access","value":"Result fields to include in the response.
\n","type":"text/plain"},"key":"fields","value":"string"},{"description":{"content":"Result fields to include in the response.
\n","type":"text/plain"},"key":"fields","value":"string"},{"description":{"content":"Optional creation timestamp. If not set, will be set default(current) time.
\n","type":"text/plain"},"key":"created_at","value":"string"}],"variable":[{"description":{"content":"(Required) Etag or ID of the case to which comments belong.
\n","type":"text/plain"},"type":"any","value":"string","key":"case_etag"}]}},"response":[{"id":"7277b9e1-b39f-4559-a789-dd1b109be131","name":"A successful response.","originalRequest":{"method":"POST","header":[{"description":"Added as a part of security scheme: apikey","key":"X-Webitel-Access","value":"List of fields to include in the response.
\n","type":"text/plain"},"key":"fields","value":"string"},{"description":{"content":"List of fields to include in the response.
\n","type":"text/plain"},"key":"fields","value":"string"},{"description":{"content":"Query string for filtering results.
\n","type":"text/plain"},"key":"q","value":"string"},{"description":{"content":"Number of records per page.
\n","type":"text/plain"},"key":"size","value":"8696"},{"description":{"content":"Page number for pagination.
\n","type":"text/plain"},"key":"page","value":"8696"},{"description":{"content":"Sorting order.
\n","type":"text/plain"},"key":"sort","value":"string"}],"variable":[{"description":{"content":"(Required) Case identifier.
\n","type":"text/plain"},"type":"any","value":"string","key":"case_etag"}]}},"response":[{"id":"e6c74840-36fe-4638-9ac6-104566e07297","name":"A successful response.","originalRequest":{"method":"GET","header":[{"description":"Added as a part of security scheme: apikey","key":"X-Webitel-Access","value":"List of fields to include in the response.
\n","type":"text/plain"},"key":"fields","value":"string"},{"description":{"content":"List of fields to include in the response.
\n","type":"text/plain"},"key":"fields","value":"string"}],"variable":[{"description":{"content":"(Required) Case identifier.
\n","type":"text/plain"},"type":"any","value":"string","key":"case_etag"}]}},"response":[{"id":"9a976c45-9ff5-40be-80d7-d8cbdcd385c5","name":"A successful response.","originalRequest":{"method":"POST","header":[{"description":"Added as a part of security scheme: apikey","key":"X-Webitel-Access","value":"List of fields to include in the response.
\n","type":"text/plain"},"key":"fields","value":"string"},{"description":{"content":"List of fields to include in the response.
\n","type":"text/plain"},"key":"fields","value":"string"}],"variable":[{"description":{"content":"(Required)
\n","type":"text/plain"},"type":"any","value":"string","key":"case_etag"},{"description":{"content":"(Required) Communication identifier.
\n","type":"text/plain"},"type":"any","value":"string","key":"id"}]}},"response":[{"id":"f9cf7388-a19f-4e01-ace2-9fb859d87b11","name":"A successful response.","originalRequest":{"method":"DELETE","header":[{"description":"Added as a part of security scheme: apikey","key":"X-Webitel-Access","value":"The page number to retrieve.
\n","type":"text/plain"},"key":"page","value":"8696"},{"description":{"content":"Number of items per page.
\n","type":"text/plain"},"key":"size","value":"8696"},{"description":{"content":"Search term.
\n","type":"text/plain"},"key":"q","value":"string"},{"description":{"content":"Fields to include in the response.
\n","type":"text/plain"},"key":"fields","value":"string"},{"description":{"content":"Fields to include in the response.
\n","type":"text/plain"},"key":"fields","value":"string"},{"description":{"content":"Array of requested id.
\n","type":"text/plain"},"key":"ids","value":"string"},{"description":{"content":"Array of requested id.
\n","type":"text/plain"},"key":"ids","value":"string"},{"description":{"content":"Sorting
\n","type":"text/plain"},"key":"sort","value":"string"}],"variable":[{"description":{"content":"(Required) ID of the case to fetch files for (required).
\n","type":"text/plain"},"type":"any","value":"string","key":"case_etag"}]}},"response":[{"id":"bbb1523d-b6de-4f9b-aee8-b38907eaac35","name":"A successful response.","originalRequest":{"method":"GET","header":[{"description":"Added as a part of security scheme: apikey","key":"X-Webitel-Access","value":"(Required)
\n","type":"text/plain"},"type":"any","value":"string","key":"case_etag"},{"description":{"content":"(Required) The unique ID of the file to delete.
\n","type":"text/plain"},"type":"any","value":"string","key":"id"}]}},"response":[{"id":"20fd2770-743d-4341-b62a-9e0e1a765c1f","name":"A successful response.","originalRequest":{"method":"DELETE","header":[{"description":"Added as a part of security scheme: apikey","key":"X-Webitel-Access","value":"(Required)
\n","type":"text/plain"},"type":"any","value":"string","key":"case_etag"}]}},"response":[{"id":"cbfe5671-6ad3-4f07-9c19-deecbc5cc249","name":"A successful response.","originalRequest":{"method":"GET","header":[{"description":"Added as a part of security scheme: apikey","key":"X-Webitel-Access","value":"result fields needed on the front-end for each comment
\n","type":"text/plain"},"key":"fields","value":"string"},{"description":{"content":"result fields needed on the front-end for each comment
\n","type":"text/plain"},"key":"fields","value":"string"},{"key":"input.etag","value":"string"},{"key":"input.url","value":"string"},{"key":"input.name","value":"string"},{"key":"input.userID.id","value":"string"},{"key":"input.userID.name","value":"string"}],"variable":[{"description":{"content":"(Required) new comment link
\n","type":"text/plain"},"type":"any","value":"string","key":"case_etag"}]}},"response":[{"id":"69c89cde-2e4d-43d8-b9ba-2504c02e376b","name":"A successful response.","originalRequest":{"method":"POST","header":[{"description":"Added as a part of security scheme: apikey","key":"X-Webitel-Access","value":"(Required)
\n","type":"text/plain"},"type":"any","value":"string","key":"case_etag"},{"description":{"content":"(Required) (id allowed)
\n","type":"text/plain"},"type":"any","value":"string","key":"etag"}]}},"response":[{"id":"2edfccf8-8346-48ab-ab21-831cf17c68d5","name":"A successful response.","originalRequest":{"method":"GET","header":[{"description":"Added as a part of security scheme: apikey","key":"X-Webitel-Access","value":"(Required)
\n","type":"text/plain"},"type":"any","value":"string","key":"case_etag"},{"description":{"content":"(Required)
\n","type":"text/plain"},"type":"any","value":"string","key":"etag"}]}},"response":[{"id":"24861505-97d7-49a0-8886-502deb88def9","name":"A successful response.","originalRequest":{"method":"DELETE","header":[{"description":"Added as a part of security scheme: apikey","key":"X-Webitel-Access","value":"on return
\n","type":"text/plain"},"key":"fields","value":"string"},{"description":{"content":"on return
\n","type":"text/plain"},"key":"fields","value":"string"}],"variable":[{"description":{"content":"(Required)
\n","type":"text/plain"},"type":"any","value":"string","key":"case_etag"},{"description":{"content":"(Required)
\n","type":"text/plain"},"type":"any","value":"string","key":"etag"}]}},"response":[{"id":"73977144-db17-4b5a-b6f2-80a5254799ef","name":"A successful response.","originalRequest":{"method":"PUT","header":[{"description":"Added as a part of security scheme: apikey","key":"X-Webitel-Access","value":"on return
\n","type":"text/plain"},"key":"fields","value":"string"},{"description":{"content":"on return
\n","type":"text/plain"},"key":"fields","value":"string"}],"variable":[{"description":{"content":"(Required)
\n","type":"text/plain"},"type":"any","value":"string","key":"case_etag"},{"description":{"content":"(Required)
\n","type":"text/plain"},"type":"any","value":"string","key":"etag"}]}},"response":[{"id":"5c98e06f-9d14-4970-b91f-4ddf47880255","name":"A successful response.","originalRequest":{"method":"PATCH","header":[{"description":"Added as a part of security scheme: apikey","key":"X-Webitel-Access","value":"(Required)
\n","type":"text/plain"},"type":"any","value":"string","key":"case_id"}]}},"response":[{"id":"850c7bb2-bccd-40ea-bdb4-0eed78e86d13","name":"A successful response.","originalRequest":{"method":"GET","header":[{"description":"Added as a part of security scheme: apikey","key":"X-Webitel-Access","value":"(Required)
\n","type":"text/plain"},"type":"any","value":"string","key":"case_id"}]}},"response":[{"id":"d74ca590-c6c6-4199-afbe-78fac8af6b88","name":"A successful response.","originalRequest":{"method":"GET","header":[{"description":"Added as a part of security scheme: apikey","key":"X-Webitel-Access","value":"Page number for pagination.
\n","type":"text/plain"},"key":"page","value":"8696"},{"description":{"content":"Number of results per page.
\n","type":"text/plain"},"key":"size","value":"8696"},{"description":{"content":"General query string.
\n","type":"text/plain"},"key":"q","value":"string"},{"description":{"content":"List of specific case IDs to retrieve.
\n","type":"text/plain"},"key":"ids","value":"string"},{"description":{"content":"List of specific case IDs to retrieve.
\n","type":"text/plain"},"key":"ids","value":"string"},{"description":{"content":"Sorting criteria (e.g., field:asc).
\n","type":"text/plain"},"key":"sort","value":"string"},{"description":{"content":"List of fields to include in the response.
\n","type":"text/plain"},"key":"fields","value":"string"},{"description":{"content":"List of fields to include in the response.
\n","type":"text/plain"},"key":"fields","value":"string"},{"description":{"content":"Key-value pairs for additional filtering.
\n","type":"text/plain"},"key":"filters","value":"string"},{"description":{"content":"Key-value pairs for additional filtering.
\n","type":"text/plain"},"key":"filters","value":"string"},{"description":{"content":"Contact ID for filtering cases.
\n","type":"text/plain"},"key":"contact_id","value":"string"},{"description":{"content":"Specify which fields to apply 'q' to.
\n","type":"text/plain"},"key":"qin","value":"string"},{"description":{"content":"Updated filters with CEL syntax.
\n","type":"text/plain"},"key":"filters_v1","value":"string"}],"variable":[]}},"response":[{"id":"a0bd34f8-b541-4281-8b6e-d42a477aad65","name":"A successful response.","originalRequest":{"method":"GET","header":[{"description":"Added as a part of security scheme: apikey","key":"X-Webitel-Access","value":"List of fields to include in the response.
\n","type":"text/plain"},"key":"fields","value":"string"},{"description":{"content":"List of fields to include in the response.
\n","type":"text/plain"},"key":"fields","value":"string"},{"description":{"content":"Indicates whether to disable the trigger after the application execution.\nDefault is false (trigger will be executed).\nSet to true to explicitly prevent the trigger from running (e.g., when called from another trigger or internal flow).\nто\n[WTEL-7055]
\n","type":"text/plain"},"key":"disableTrigger","value":"true"}],"variable":[]}},"response":[{"id":"1ed60981-ed2f-49ef-829d-fee51d3f17a4","name":"A successful response.","originalRequest":{"method":"POST","header":[{"description":"Added as a part of security scheme: apikey","key":"X-Webitel-Access","value":"